Shipping policy

WHEN WILL MY ORDER SHIP?
All orders will be shipped within 3-5 business days, unless otherwise stated. All orders ship from Columbus, Ohio. Please keep in mind that USPS may experience delays due to staffing or weather, and delivery times cannot be guaranteed.


SHIPPING TIMELINE
USPS First Class: 5-7 days
USPS Priority Mail: 3 -5 days
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the packaged has exited the United States.


PACKAGE IS TAKING TOO LONG TO BE DELIVERED?
Contact your shipping carrier. For USPS, call 1-800-ASK-USPS.


I RECEIVED A TRACKING NUMBER, BUT MY PACKAGE HASN’T UPDATED?
If you received a tracking number but there have been no updates to your package after 7 business days, please contact USPS: 1-800-ASK-USPS.


STOLEN / LOST PACKAGES
We are not responsible for lost, stolen, damaged packages, or mistakes made by the shipping carrier. For these issues please contact USPS directly at 1-800-ASK-USPS.

EXCHANGE & RETURN POLICY
We do not offer any exchanges, returns or refunds of any kind to any of our products. All online sales are final.


WHAT DO I DO IF I RECEIVED THE WRONG ITEM OR MY ITEM IS DAMAGED?
We make sure all your items leave our warehouse in perfect condition, but in the unlikely case of a damaged item or if you received the wrong item: please email us at suzy@suzyultman.com within 7 days to correct the issue. Thank you!